Refund and Returns Policy

Last updated: October 6, 2026

We want you to be happy with your Scramble Scoop. This policy explains returns, refunds, custom-order cancellations, damaged or incorrect orders, and our limited warranty.

Individual Retail Orders

Individual Scramble Scoop purchases may be returned within 30 days after delivery.

Returned products should be in new or like-new condition and include the Scramble Scoop, cart clip, and any other items originally included with the order. A reasonable inspection or test is acceptable. Products damaged through misuse, negligence, improper storage, unauthorized modification, or excessive use may not qualify for a full refund.

There is no restocking fee for an eligible individual return. The customer is responsible for return shipping unless the product arrived defective, damaged, or incorrect.

How to Start a Return

Before sending anything back, email [email protected] with:

  • Your name
  • Order number
  • The item you want to return
  • The reason for the return
  • Photos, if the product is damaged, defective, or incorrect

We will provide return instructions. Returns sent without contacting us first may take longer to identify and process. We recommend using a trackable shipping method. Scramble Scoop is not responsible for a customer-paid return that is lost or damaged in transit.

Refunds

After we receive and inspect an eligible return, we will issue the refund to the original payment method. Banks and card issuers may require additional time to post the refund to your account.

Original shipping charges, expedited shipping charges, and other separately charged delivery fees are not refundable unless the return resulted from our error or a defective product. Orders that received free shipping are not charged an additional outbound-shipping deduction.

Custom-Branded Orders

Custom-branded Scramble Scoops are produced specifically for the organization, event, or sponsor shown on the approved artwork. For that reason, completed custom products are not returnable for preference changes, unused quantities, event cancellation, sponsor changes, or artwork that matches the approved digital proof.

Proof and Payment

We will provide a digital proof for approval. One proof revision is included. Full payment is required after proof approval to confirm the order and reserve production.

Custom-Order Cancellations

  • Before proof approval: You may cancel without a cancellation fee. Payment is not normally collected until the proof is approved.
  • After proof approval and payment, but before production begins: A 15% cancellation fee applies. The remaining 85% will be refunded.
  • After production begins: A 50% cancellation fee applies. The remaining 50% will be refunded if the order can still be stopped.
  • After branding is completed or the order has shipped: The order cannot be canceled or returned except for a verified defect, printing error, or fulfillment error.

Production timing can move quickly after approval and payment. Contact us immediately if you need to request a cancellation.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, has a manufacturing defect, is printed differently from the approved proof, or is not the product you ordered, contact us promptly at [email protected].

Include your order number, a description of the issue, and clear photos or other reasonable supporting information. After reviewing the claim, we may repair, replace, reprint, or refund the affected item, as appropriate. When event timing allows, verified custom-printing errors will be reprinted and shipped at no additional charge.

One-Year Limited Manufacturer Warranty

Scramble Scoop includes a one-year limited manufacturer warranty beginning on the original delivery date. The warranty covers defects in materials or workmanship under normal, intended use.

The warranty does not cover:

  • Damage caused by misuse, abuse, negligence, accidents, or improper storage
  • Normal wear and tear
  • Loss or theft
  • Unauthorized repairs, alterations, or modifications
  • Cosmetic damage that does not affect normal function
  • Damage caused by using the product for a purpose other than its intended use

Warranty claims require reasonable proof of purchase and evidence of the claimed defect. Our obligation under this limited warranty is limited to repair, replacement, or another remedy required by applicable law.

Purchases Made Through Other Marketplaces

If you purchased Scramble Scoop through Amazon, Walmart, Etsy, eBay, TikTok Shop, or another third-party marketplace, begin the return through that marketplace. Its return process and deadlines may apply to the transaction. The one-year limited manufacturer warranty may still apply to eligible manufacturing defects.

Non-Returnable Items

The following items are not returnable unless defective, damaged, incorrect, or otherwise required by law:

  • Completed custom-branded products
  • Gift cards
  • Products damaged through customer misuse, negligence, or unauthorized modification
  • Items returned more than 30 days after delivery without prior written approval

Contact Us

For return, refund, cancellation, or warranty questions, contact:

Websence, LLC d/b/a Scramble Scoop
225 NW 18th St, Suite 105
Ankeny, IA 50023
Email: [email protected]